These 11 golden rules of customer service are slowly dying, and it’s sad

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Mar 3, 2026

General·3 min read

These 11 golden rules of customer service are slowly dying, and it's sad Discover   Before apps, chatbots, and self-checkout lanes, American customer service followed a quiet code. These unwritten rules shaped how stores, diners, hotels, and service counters operated for decades. Many of these rules aren't posted on walls or included in training manuals, but customers expect them all the same. Many older Americans still remember a time when good service felt personal, patient, and proudly human. Read full article

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